
Frequently Asked Questions
WHERE DO YOU SOURCE YOUR items?
At Satine Vintage, we have sourced our items from various online and trusted resellers, bringing to you a curated collection for your convenience.
WHAT CONDITIONS ARE THE ITEMS IN?
We have carefully and intentionally described each item, including any signs of wear or damage, and provided detailed photos so you know exactly what you’re purchasing. Transparency is important to us.
Each piece is also given a condition rating based on the following scale: Great, Good, Fair, Poor.
PLEASE NOTE: THESE ARE VINTAGE AND SECOND HAND BAGS, LIGHT WEAR AND TEAR TO BE EXPECTED.
if you have any questions, please don’t HESITATE to reach out to our team. we want you to be sure about your purchase.
how can i place an order?
Simply browse our shop, add your favorite pieces to your cart, and proceed to checkout using our secure payment system.
what payment methods do you accept?
We accept all major credit cards.
where do you ship to?
we currently ship australia wide.
please allow 7 days for your order to be shipped.
do you accept returns?
Yes. for change of mind, you can return your item for store credit within 7 days of receiving your order. The item must be unused and returned in its original condition.
for returns, please email via the contact page.
Authenticity Guarantee: We’ve sourced our bags from reliable and trusted sellers. However, if you have reason to question an item’s authenticity and can provide verifiable proof, we offer a 100% money-back guarantee.